Terms & Conditions

General Terms

Welcome to Alpha Avenue. By accessing or making a purchase from our website or store, you agree to the following terms and conditions. Please read them carefully before using our services.

By accessing our website or making a purchase, you confirm that you are at least 18 years old or have parental/guardian consent.

All purchases are subject to availability and our acceptance.

We reserve the right to modify, suspend, or discontinue any part of our website or policy at any time without prior notice.

Prices, offers, and product details may change without notice.

Products & Pricing

We strive to ensure all product details, descriptions, and prices are accurate. However, errors may occur.

In case of an error in pricing or product information, we will notify you before confirming your order.

All prices are listed in AED and include VAT (if applicable).

Promotions and offers are valid only during the specified period and are subject to stock availability.

Orders & Payment

Orders can be placed online or in-store and are confirmed once payment is received.

We accept payments via major credit/debit cards and other secure payment gateways.

Alpha Avenue reserves the right to cancel or refuse any order if fraud or unauthorized transactions are suspected.

Shipping & Delivery

Delivery timelines may vary depending on the product and location.

We are not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.

Customers must provide accurate delivery details; Alpha Avenue will not be liable for delays or non-delivery caused by incorrect information.

Returns & Refunds

Our return and refund policies differ by product category:

• Electronics: No cash refunds; store voucher only for verified manufacturing defects.
• Food Products: No return or refund due to hygiene and freshness reasons.
• Garments: Returns accepted only for unused items with original tags; voucher refund applies.
• Accessories, Bags, Shoes & Perfume: Returns allowed only for unopened or unused items; voucher refund applies.

For full details, please refer to our Return & Refund Policy available on our website or in-store.

Warranty

Some electronic products may come with a manufacturer warranty.

Warranty coverage and duration vary by brand.

For warranty claims, customers should contact the authorized service center directly.

Warranty does not cover physical, liquid, or accidental damage.

Limitation of Liability

Alpha Avenue is not liable for indirect, incidental, or consequential damages resulting from product use or misuse.

We are not responsible for manufacturer defects beyond the provided warranty terms.

Our total liability shall not exceed the product's purchase price.

Intellectual Property

All content, logos, images, and materials on this website are the property of Alpha Avenue and protected by copyright laws.

You may not copy, reproduce, or use any material without prior written consent from Alpha Avenue.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.