Return & Refund Policy
Learn about our policies for returns, exchanges, and refunds across all product categories.
Table of Contents
Overview
At ALPHA AVENUE GENERAL TRADING L.L.C, we strive to ensure customer satisfaction with all our products. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds across different product categories.
Please review the specific policy for each product category carefully before making a purchase. By purchasing from us, you agree to these terms.
Electronics Policy
1. No Cash Refunds
We do not provide cash refunds for any electronic items.
In case of a verified manufacturing defect, a store voucher of equal value will be issued for replacement or future purchase.
2. Opened Products
Opened or used products cannot be returned, exchanged, or refunded.
Items must be unopened, unused, and in original packaging with all accessories, manuals, and warranty cards to qualify for inspection.
3. Defective or Faulty Items
Defects must be reported within 2 days of purchase or delivery.
Our team will inspect or test the product. If found defective due to a manufacturing issue (not user damage), we will issue a store voucher equal to the product's value.
Physical damage, liquid damage, or issues caused by misuse are not covered.
4. Exchange Process
To request an exchange or report a fault:
- Contact our support team at support@alphaavenue.com
- Provide your invoice number, product name, and issue details
- Our team will review and confirm if the item qualifies for a voucher refund
5. Warranty Claims
If the product includes a manufacturer warranty, please contact the brand's authorized service center for repair or replacement under warranty terms.
Food Items Policy
1. No Return or Refund
Due to hygiene, safety, and freshness reasons, we do not accept any returns or offer refunds for food items once sold or delivered.
This policy applies to all dates, snacks, sandwiches, drinks, and similar consumable products.
2. Damaged or Wrong Item
If you receive a wrong item or a visibly damaged product (before opening), please contact us immediately upon delivery.
Once verified by our team, a replacement may be arranged depending on availability.
Opened or partially consumed products are not eligible for replacement or refund.
3. Order Cancellation
Food orders can only be cancelled before preparation or dispatch.
Once the order is prepared or shipped, it cannot be cancelled or refunded.
Clothing & Apparel Policy
1. Innerwear & Hygiene Items
No returns or refunds are accepted for innerwear, undergarments, or any hygiene-related clothing items due to personal hygiene reasons.
Please check your order carefully before completing the purchase.
2. Other Garments (Dresses, Tops, Pants, etc.)
Returns are accepted only if the product is unused, unwashed, and with original tags attached.
If the item is found defective or damaged at the time of delivery, you may return it within 7 days of purchase or delivery.
3. Refund Method
For all approved returns, we issue a store voucher equal to the product value.
The voucher can be used for your next purchase within 90 days.
No cash refunds will be provided.
4. Return Process
To initiate a garment return:
- Contact our support team within 7 days at support@alphaavenue.com
- Provide your order number, product details, and a photo of the defect (if applicable)
- Once approved, you can return the item to our store or through our designated courier service
Accessories, Bags, Shoes & Perfume Policy
1. Eligibility for Return
Returns are accepted only if the product is unused, unopened, and in its original packaging.
The item must include all tags, boxes, and accessories as received.
Opened or used items cannot be returned or exchanged.
2. Applicable Categories
This policy applies to:
- Imitation jewellery and fashion accessories
- Bags and shoes
- Perfumes and body sprays
3. Defective or Damaged Items
If an item is defective or damaged on delivery, please report it within 7 days.
After verification, a store voucher of equal value will be issued for replacement or future purchase.
No cash refunds will be provided.
4. Refund Method
All approved refunds are issued as a store voucher, valid for 90 days from the date of issue.
Vouchers can be used toward any product in-store or online (if applicable).
5. Return Procedure
- Contact our support team at support@alphaavenue.com within 7 days
- Provide your invoice number and a photo of the unopened or damaged item
- Our team will review and confirm the return eligibility
Contact Information
For any questions about our return and refund policy or to initiate a return, please contact us:
Email: support@alphaavenue.com
Response Time: We aim to respond to all inquiries within 24-48 hours during business days.